General terms and conditions of campervan rental
1. Introductory Provisions
1.1. Certain words and expressions within these General Terms and Conditions of the Vehicle Rental Agreement (hereinafter: Terms) have the following meanings:
A) "Lessor" – YOURWAY, a business for renting and leasing motorhomes (campers), owned by Šime Šimičević, Rupalj, Ulica dr. Franje Tuđmana 81, MBO: 98146807.
B) "Lessee" - a natural or legal person who rents the vehicle or on whose behalf the vehicle is rented.
C) "Driver or Driver 1" - the person who picks up the vehicle from the Lessor.
D) "Driver 2, 3, etc." - the person(s) listed in the Agreement who, in addition to the Driver, are authorized to operate the vehicle (hereinafter: Additional Driver(s)).
E) "Consumer" - a natural person renting a vehicle who enters into the rental agreement or operates in the market outside their trade, business, craft, or professional activity.
F) The Lessee, Consumer, Driver, and Additional Driver are jointly and severally liable to the Lessor for fulfilling and complying with all provisions of the Terms and the Rental Agreement, and are hereinafter collectively referred to as "User," unless otherwise indicated by the Agreement or context.
G) "Unauthorized User/Driver" – any person not listed in the Rental Agreement as an authorized user of the vehicle (except for a person whose details a legal entity provides in accordance with Section 9.2 of these Terms), as well as a person who does not meet the prescribed conditions for operating the relevant class and category of vehicle or whose authorization/license has been revoked, who has been banned from driving, or who has been subject to legal sanctions.
H) "Third Party" – any natural or legal person different from the Lessor and the User of the rented vehicle (e.g., passengers in the vehicle, people outside the vehicle, other road users, pedestrians, etc.).
I) "Start of Rental" – the date and time of vehicle pick-up for rental or the time when the User is obligated to pick up the vehicle for rental.
J) "End of Rental" – the date and time of vehicle return to the Lessor or the time when the User is obligated to return the vehicle to the Lessor.
K) "Pick-up and Drop-off Location" – the location/branch of the Lessor where the User picks up the vehicle at the start of the rental and returns it at the end of the rental, or the location where the User is obligated to pick up and return the vehicle.
L) "Vehicle" – the vehicle specified in the Rental Agreement, which is being rented.
M) "Rental Agreement" – the individual agreement signed upon vehicle pick-up for rental (hereinafter: Agreement).
N) "Booking Confirmation" – an individual confirmation or other document issued by the Lessor after a vehicle reservation, which, in addition to general information about the contracting parties, includes details about the start and end of the rental, the amount of the deposit paid, and the amount of selected insurance.
1.2. These Terms include all pre-contractual information that the Consumer and any other User must be aware of before concluding the Rental Agreement.
1.3. By reserving a vehicle rental from the Lessor or concluding a Rental Agreement, the User confirms that they are familiar with these Terms and agrees to their application.
1.4. These Terms apply to each Rental Agreement signed by the User upon vehicle pick-up at the Lessor's branch and supplement the provisions of the Rental Agreement. In the event of discrepancies between the provisions of the individual Rental Agreement and these Terms, the provisions of these Terms shall apply.
1.5. These Terms also apply to the use of the Lessor's online store, which is available on the Lessor's website. Visitors may use the website free of charge according to these Terms. The content of this website is protected by copyright, which belongs to or is licensed to YOURWAY, a business for renting and leasing motorhomes (campers), and it also holds the copyright for editing, selecting, and coordinating the content of its website, which contains trademarks, individual names, and other similar intellectual property. All photos, images, and other materials appearing on this website www.yourway.co are the property of YOURWAY and may not be used without written permission. Additionally, the use of any material from this website in connection with offering products or services for sale of any kind is not permitted. Defined permissions and usage of the website may not be transferred, subcontracted, or assigned, and any intended and attempted transfer, subcontracting, or assignment shall be considered void. By using the materials from the website, media users agree to fully comply with the limitations, conditions, and requirements set forth herein. YOURWAY does not provide warranties or rights to object regarding the accuracy and completeness of any materials on its website and is not responsible for any consequences that may arise due to different interpretations of the materials on the website.
2. Subject of the Agreement
2.1. Under the Agreement, the Lessor provides the Lessee with a vehicle in a condition suitable for the agreed use, while the Lessee undertakes to pay the rental fee, other charges, and costs under the conditions specified in the Agreement, the Terms, and the Lessor's price lists. The type and brand of the rented vehicle will be stated in the Rental Agreement.
3. Rental Conditions
3.1. The conditions for entering into a Rental Agreement and using a vehicle are that the User:
A) Is at least 18 years old;
B) Possesses a valid driver's license for operating the relevant category of vehicle, which must be valid for driving in the country where the User is located during the rental period;
C) Has sufficient funds to cover the security deposit, which guarantees obligations that may arise from the rental and in connection with the vehicle rental, in accordance with these Terms and the Agreement.
3.2. The User is required, upon vehicle pick-up and as a condition of pick-up, to present the Lessor with original valid documents (ID card, driver's license) proving that they meet the above conditions for operating the vehicle. The Lessor will retain copies of the relevant documents for its records.
3.3. If the User does not meet the conditions under Sections 3.1 and 3.2 of these Terms or refuses to fulfill the obligation under Section 3.4, the Lessor reserves the right to cancel the vehicle reservation and unilaterally terminate the Agreement.
3.4. A User under the age of 21 or a User who has held a driver's license for less than 2 years is required to choose the "No Worries" insurance plan.
3.5. A driver who picks up the vehicle on behalf of a legal entity and signs the Rental Agreement guarantees that they are authorized to do so and is jointly and severally liable with the legal entity to the Lessor for compliance with and fulfillment of all obligations under this Agreement.
4. Reservations and Conclusion of Distance Contracts
4.1. When a User wishes to reserve a rental vehicle, they may contact the Lessor through various channels (via email, phone, website, etc.). The rental reservation process through the website www.yourway.co involves steps that allow the User to complete the vehicle reservation. The User selects the desired vehicle type, rental period, type of insurance, provides other information requested by the Lessor, and confirms they have read and understood the Privacy Policy and these Terms. After confirming their understanding of all the mentioned conditions, the User finalizes the reservation by clicking the “Submit” button, thereby confirming the reservation and all related terms, expressing their wish and intent to rent a certain class of vehicle from the Lessor for a specific time, date, and location (pickup time, date, and location) and to return the vehicle to the Lessor at a specific time, date, and location (return time, date, and location). The pickup and return times in the reservation are always expressed in the local time of the Lessor and are defined before the Reservation Confirmation is issued.
4.2. When making a reservation through any of the methods mentioned in paragraph 1 of this section, the User will be provided with or have access to information about the base rental price per day, as well as details regarding additional services, extra equipment, their prices, and the insurance packages outlined in section 15 of these Terms. Additional fees and charges are calculated in accordance with these Terms, the Rental Agreement, and the applicable valid price lists of the Lessor.
4.3. The Lessor will process the received reservation and may accept or reject it based on their rental conditions, vehicle availability, etc. The User will be notified via the available or established communication channel.
4.4. Upon confirmation of the reservation, by specifying the reservation number, the rental agreement is considered concluded for the specified duration and vehicle class/type as stated in the confirmed reservation. For reservations made and confirmed through an agent, intermediary, or website, the User will receive a Reservation Confirmation at the email address they provided or from the agent/intermediary, which serves as proof of the concluded agreement.
4.5. The contract is deemed to be concluded for a fixed period, as specified in the confirmed reservation or Rental Agreement.
4.6. Each party shall bear its own costs related to the use of remote communication means under this section.
5. Reservation Cancellation and Contract Termination
5.1. If the Consumer or User informs the Lessor about the cancellation of a reservation more than 60 days before the rental start date, they are obliged to pay the Lessor an amount equal to 10% of the total rental price.
5.2. If the Consumer or User cancels the reservation between 60 and 15 days before the rental start date, they are obliged to pay the Lessor an amount equal to 50% of the total rental price.
5.3. If the Consumer or User cancels the reservation within 15 days before the rental start date, they are obliged to pay the Lessor an amount equal to 100% of the total rental price.
5.4. If the Consumer or User wishes to change the reservation (change of vehicle, rental start or end date, rental location, etc.), they must inform the Lessor as soon as possible and no later than 24 hours before the rental start by emailing info@yourway.co. Any change must be confirmed by the Lessor; otherwise, it will be considered that the reservation has not been changed.
5.5. To exercise the right to cancel or modify the reservation, the Consumer or User must send a cancellation or modification request via email to the Lessor, including their full name, address, phone number, fax number or email address, and reservation confirmation number.
5.6. If the Consumer or User changes the reservation details before the rental start (vehicle, rental start/end date, or location) and the Lessor confirms the change, the Lessor reserves the right to adjust the rental price according to the current rates.
5.7. If the Consumer or User does not pick up the vehicle at the scheduled rental start time and has not previously notified the Lessor in accordance with clauses 5.1. to 5.5. of these Terms, or has not informed the Lessor in writing or by phone about the reason for the delay, the reservation will be considered canceled 3 hours after the scheduled rental start time. In this case, the Lessor reserves the right to charge the full rental price for the booked vehicle according to the agreed rental duration.
5.8. The User or Consumer has no right to terminate the contract if the rental has started and the rental agreement has been fully executed, meaning once the rental service has been provided and the vehicle has been returned.
5.9. If the Consumer or User returns the vehicle before the agreed rental end date in violation of the previous clause, the Lessor has the right to charge the rental price until the agreed rental end date. If the vehicle is used beyond the agreed rental period, the Lessor has the right to charge rental fees until the vehicle is returned, as well as additional late return fees in accordance with the Lessor’s valid price list.
5.10. If the Consumer or User is unable to use the camper due to prior damage or malfunction, they may reschedule the rental for a new date. If rescheduling is not possible due to circumstances, the full amount paid for the rental will be refunded to the User’s account.
5.11. In the case of clause 5.10., the Lessor will contact the Consumer or User via email or phone but is not obligated to provide a replacement vehicle.
6. Basic Rental Price, Additional Services, Fees, and Charges
6.1. The base daily rental price generally covers only the cost of renting the vehicle itself unless otherwise specified in the price list or Rental Agreement.
6.2. Additional services, fees, and costs, which are charged separately according to these Terms, the Rental Agreement, and the Lessor’s price lists, are not included in the rental price.
6.3. Rental prices, additional service fees, and charges are subject to change based on the Lessor’s business decisions, changes in tax rates, or government regulations. The Lessor sets and expresses the rental price, additional services, and fees in EUR and/or another currency of their choice, using an exchange rate determined by the Lessor. The User may contact the Lessor for rental price details through various channels, including phone, website, or email. Such information is for reference only and does not create any binding rights or obligations.
6.4. The User is obligated to pay the Lessor the base rental price, additional services, and equipment used, as well as all additional fees, services, and charges specified in the Rental Agreement, these Terms, applicable laws, and the Lessor’s price lists and tariffs.
6.5. Fees and charges payable before or at the end of the rental period, according to the Lessor’s valid price lists and tariffs, include but are not limited to:
A) Additional driver fee;
B) Fee for drivers under 21 years of age;
C) Fuel and refueling charge if the vehicle is not returned with the same fuel level;
D) Late vehicle return fee;
E) Late vehicle pickup fee;
F) Fees for pickup, delivery, or return outside business hours or on public holidays; applies for vehicle pickup, delivery, or return outside the branch’s working hours or on non-working days, public holidays, and memorial days as prescribed by the applicable regulations of the Republic of Croatia.
G) Fees for vehicle damage or repairs, including administrative and legal costs;
H) Contractual penalty from clause 15.2.;
I) Processing and damage report fees;
J) Fees for lost or damaged vehicle parts, keys, or equipment;
K) Fees for lost or damaged vehicle documents;
L) Cleaning Fee for Vehicle Interior, applies if the vehicle is returned exceptionally dirty, requiring additional cleaning or refreshing. This includes, but is not limited to, spilled liquids, food, vomit, other stains, and unpleasant odors, including cigarette smoke, etc.;
M) Traffic and/or parking fines, airport charges, and similar fees; This includes traffic and/or parking fees or fines, airport charges, as well as any other similar fees incurred in connection with the use or operation of the vehicle (e.g., tolls, bridge fees, etc.).
N) Administrative fees as specified in these Terms, the Rental Agreement, or the Lessor’s price lists.
7. Payment Terms
7.1. The Consumer or User undertakes to pay the Lessor, according to the applicable price list, immediately or within the period determined by the Lessor, for the rental fee, costs, charges, contractual penalties, and all other amounts that arise or may arise in connection with the rental and use of the vehicle. The responsibility of the Lessee, Driver, and Additional Driver to pay the Lessor all obligations under these Terms, the Rental Agreement, or in connection with the rental and use of the vehicle is joint and several.
7.2. A reservation confirmation is issued after the Consumer or User has paid at least 30% of the total rental amount (deposit) into the Lessor's account, which must be visible in the Lessor's account statement.
7.3. If a deposit was paid at the time of booking, the remaining costs must be paid no later than the moment of signing the Agreement, either in cash or by transfer to the Lessor's account.
7.4. If the User fails to pay any amount under these Terms or the Rental Agreement within the payment period specified on the invoice, Rental Agreement, notice, or other document, the Lessor may, without prejudice to any other rights, charge the User additional costs as specified below:
A) statutory default interest at the rate determined by Croatian regulations;
B) all costs incurred by the Lessor in connection with actions taken to collect the claim, whether undertaken by the Lessor itself or through a debt collection agency, another external agency, or a law firm.
8. Vehicle Pickup and Return
8.1. The Lessor will provide the User who meets the rental conditions with a vehicle in good working order, with all necessary documentation, parts, accessories, and mandatory equipment. The User must immediately raise any objections regarding the vehicle's condition before driving it away from the pickup location. Upon pickup and/or return of the vehicle, the User may be required to sign a document (so-called Check-in and/or Check-out) stating the vehicle's condition before and/or after being in the User's possession. This document may be provided to the User for signing in paper form and/or on an electronic medium (with an adequate option for the User to sign it personally). If the aforementioned document is in electronic form, it will be sent to the Lessee and/or driver and/or additional driver (to the email address provided in the Rental Agreement).
8.2. By signing the Rental Agreement, the User confirms that they are receiving the vehicle in good condition, suitable for the agreed use, with all associated equipment and all accompanying documents.
8.3. The User undertakes to return the vehicle with all documents, spare parts, and equipment, in the same condition in which it was received, at the location, date, and time specified in the Rental Agreement, and with the same fuel level as when rented.
8.4. Vehicle pickup is carried out between 14:00 and 18:00 or by arrangement. Upon vehicle pickup, the Lessor and the User inspect the vehicle and sign a handover report, which serves as the basis for determining any damages upon return.
8.5. At the time of pickup, the vehicle is handed over in a technically sound condition, with a full fuel tank, one gas cartridge, a full freshwater tank, and an empty wastewater tank. The Lessor will verbally explain driving details and instructions related to vehicle use. After signing the handover report, the User receives the vehicle keys and documents.
8.6. The vehicle must be returned by 10:00 or as otherwise agreed. Upon return, the Lessor and the User inspect the vehicle and sign a handover report, after which the User returns the vehicle keys to the Lessor. The User undertakes to return the vehicle undamaged, technically sound, with washed dishes, empty trash bins, an empty wastewater tank, empty toilet waste, and the same fuel level as at pickup. If the User fails to comply with these conditions, the Lessor reserves the right to charge fees according to the applicable price list.
8.7. If the User rented additional equipment from the Lessor and returns the vehicle without such equipment, the Lessor reserves the right to charge the missing equipment's value according to the market price of the respective product at an authorized dealer at the time of return.
8.8. Pickup and return of the vehicle outside the business hours of the office is possible at the User's request, for which the Lessor has the right to charge a fee according to its applicable price list. If the vehicle is returned outside regular business hours, the User must follow the instructions for after-hours return and remains fully responsible for the vehicle until the Lessor takes possession of it.
8.9. The User may request changes to the pickup and return time no later than 48 hours before the planned pickup time. Changes must be confirmed in writing by the Lessor.
8.10. Delivery of the vehicle to the User and pickup of the vehicle from the User outside the registered headquarters of the Lessor is charged according to the applicable price list. Delivery and pickup outside the office are possible if the User accepts a special offer provided by the Lessor for such a case.
8.11. Delays in pickup or early return of the vehicle are the responsibility of the User and do not entitle the User to a refund for the unused portion of the rental.
8.12. If the vehicle is not returned within 24 hours of the agreed return time, it will be considered unlawfully appropriated. In such a case, the Lessor has the right to notify the police and other competent authorities.
9. Use of the Vehicle
9.1. The Renter undertakes:
A) To return the vehicle to the designated location and within the period specified in the Agreement, in the condition, with the equipment, and with the amount of fuel in which it was received, or earlier if requested by the Lessor. Any extension of the agreed rental period must be requested from the Lessor at least 24 hours before the expiration of the rental period; otherwise, it shall be considered that the Renter has unlawfully appropriated the vehicle;
B) Not to overload the vehicle, use it for driver training, transport or towing of other vehicles or trailers, paid passenger transport, racing, endurance testing, speed testing, or for committing any illegal acts;
C) To use the vehicle only by the driver or additional driver, for their own needs, and in accordance with the intended purpose of the vehicle;
D) Not to allow unauthorized users or third parties to use the vehicle;
E) To use the vehicle properly and handle it with the care of a prudent owner/businessperson;
F) Not to smoke or allow smoking in the vehicle; violation of this provision is subject to an additional charge according to the Lessor’s valid price list. Payment of the fee for non-compliance with this provision does not release the Renter from liability for any damage caused to the vehicle due to the violation of this provision;
G) To always apply the handbrake, lock the vehicle with closed windows, take the keys and vehicle documents when leaving the vehicle, and keep them under personal control at all times, activating all security systems if the vehicle is equipped with them;
H) To drive only on public asphalted roads, without the influence of alcohol or narcotics, and in compliance with all traffic laws and regulations;
I) To ensure the vehicle's regular technical maintenance, including checking coolant levels, oil, tire pressure, and other necessary fluids;
J) Not to make any modifications to the vehicle;
K) To bear all costs related to the operation of the vehicle, including fuel, tolls, bridge fees, parking fees, traffic fines, and other similar charges;
L) Not to transport or allow the transport of more passengers or cargo than the maximum permitted capacity specified in the vehicle registration certificate;
M) Not to drive the vehicle outside the borders of the Republic of Croatia unless this has been previously reported to the Lessor at the time of reservation or vehicle pickup, for which the Lessor may charge an additional fee in accordance with its price list (cross-border fee);
N) Not to undertake or be authorized to undertake any obligations on behalf of the Lessor concerning the vehicle, its use, or operation.
9.2. A corporate renter (legal entity) may, as an exception and with prior written notification and consent from the Lessor, allow its employee who meets the prescribed conditions to drive the rented vehicle. In such a case, the corporate renter is obliged to inform the employee about these Rental Terms and the driver's responsibilities. This does not in any way reduce the corporate renter’s responsibility for complying with these Terms and the Rental Agreement.
9.3. The Renter is obliged to use the vehicle exclusively for tourism purposes and not for any other purposes, particularly if prohibited by law or these Terms. The Lessor prohibits the use of a camper vehicle for participation in any motor or other sports competitions, as a test vehicle, for towing other vehicles or cargo, or for subleasing the camper vehicle. The use of the camper vehicle for any illegal activities, customs violations, or other offenses, as well as for transporting flammable and explosive materials, is also strictly prohibited. The Renter must not drive the camper vehicle in areas explicitly prohibited by the Lessor. Failure to comply with the above provisions will result in the Renter forfeiting the security deposit in full in favor of the Lessor.
10. User Obligations
10.1. The Renter undertakes during the rental period to:
A) Exercise all reasonable care, that is, the care of a prudent owner or businessperson, when driving and parking the vehicle;
B) Maintain the water level in the vehicle’s refrigerator and battery at the prescribed level;
C) Maintain the oil level in the vehicle at the prescribed level;
D) Use only the type of fuel specified for the respective vehicle;
E) Maintain the tire pressure at the correct level;
F) Not alter the data on the speedometer or odometer;
G) If a warning light signals an issue or the Renter believes that the vehicle requires a mechanical inspection or repair, stop driving and immediately notify the Lessor;
H) Ensure that all drivers authorized to use the vehicle during the rental period are fully informed about and aware of the provisions of the Rental Agreement and these Terms.
11. Traffic and Other Violations
11.1. The Lessee, Driver, and Additional Drivers are jointly and severally liable to the Lessor for all fines and charges related to traffic and/or parking violations. If the Lessor receives a notice of a traffic or parking violation/charge committed during the rental period, they may send a copy of such notice to the Lessee and/or Driver or Additional Driver as soon as possible and provide the necessary information to the competent authority for issuing such a notice, fine, or charge to the Driver, Additional Driver, or Lessee.
11.2. The Lessor has the right to charge the Driver, Additional Driver, or Lessee an administrative fee to cover the costs of processing and forwarding notices related to traffic and/or parking violations and charges in accordance with the applicable price list of the Lessor.
11.3. If the Lessor is required to pay fines for traffic or parking violations, they will issue an invoice to the User for the amount of the fine paid, increased by interest and other costs.
11.4. According to the Hospitality Industry Act ("Narodne Novine" No. 85/15, 121/16, 99/18, 25/19, 98/19, 32/20, 42/20, 126/21, 152/24), camping is defined as staying in a tent, camper, caravan, mobile home, motorhome (RV), or other suitable accommodation in open spaces within hospitality facilities in the "Campsites" category, as well as in campsites on private estates and family farms. According to this law, camping, parking, or overnight stays outside designated campsites or parking areas is a violation punishable by a monetary fine. Unauthorized camping on private property may result in the vehicle being sealed for 60 days. Breaking the seal is a legal offense.
The Lessee strictly agrees not to violate this law. In case of violation, the Lessee is solely responsible for covering all costs arising from the breach, including any loss of income to the Lessor and any damage to the vehicle incurred during the sealing period.
12. Damage, Breakdown, Traffic Accidents, Theft/Loss of the Vehicle, and Loss of Documentation
12.1. If the vehicle is involved in a traffic accident, damaged, broken down, or requires repairs or rescue for any reason, the User must immediately stop the vehicle, notify the Lessor and the police by phone, and request an official report on the incident (police report). The User must also complete damage/incident reports and ensure the vehicle is secured from further deterioration and additional damage. Upon returning the vehicle, the User must provide all documentation related to the incident, including a damage sketch, and report the names and details of all involved parties to the Lessor.
12.2. The User may not arrange or undertake any repairs without the Lessor’s approval, except as necessary to prevent further damage to the vehicle or other property. The User must immediately notify the Lessor by phone to arrange further actions (roadside assistance, repairs, servicing, payment, etc.). Repairs may only be performed by an authorized service provider.
12.3. Failure to comply with clauses 12.1. and 12.2. entitles the Lessor, in addition to claiming compensation for damages and an administrative fee per the applicable price list, to charge a contractual penalty of EUR 1,000.00.
12.4. If the vehicle requires repair or replacement, the decision to provide the User with another vehicle is solely at the Lessor’s discretion. If the vehicle is inoperable due to no fault of the User, the Lessor is obligated to cover up to four nights in a three-star hotel while the vehicle is being repaired.
12.5. In the event of a traffic accident, theft/loss of the vehicle, collision with an animal, fire, vehicle ignition, or explosion, the User must call the police and request an official report. In case of a break-in, the User must notify the police in the country where the vehicle is located. In case of theft, the User must submit all vehicle documents and keys to the competent police authorities.
12.6. The cost of reporting and reissuing lost vehicle documentation (registration certificate, license plates, etc.) will be charged to the User according to the applicable price list.
12.7. The Lessor will reimburse the User for necessary costs of oil, lubricants, routine servicing, and minor repairs incurred during the rental if these costs were pre-approved by the Lessor, except for vehicle washing costs. Reimbursement is subject to the presentation of an invoice issued to the Lessor and paid in cash by a legal entity.
12.8. In the event of damage to the vehicle or equipment due to aging or a technical defect, the Lessor will cover all repair and towing costs. By agreement with the Lessor, the User may make payments that will be fully refunded upon presenting an invoice. The invoice must be issued to the Lessor and paid in cash by a legal entity.
12.9. If it is determined that the User unnecessarily or unjustifiably replaced a component, part, or device on the vehicle, the Lessor will not reimburse the User for the cost of the replaced item.
12.10. To receive reimbursement for the above costs, the User must obtain prior approval from an authorized representative of the Lessor; otherwise, reimbursement will not be possible.
12.11. The Lessor is not liable for damages incurred by the User, passengers in the vehicle, or third parties and their property.
13. User Liability for Damage
13.1. The User is obligated to compensate the Lessor for all damage to the vehicle or related to the vehicle and any damage arising from the use of the vehicle, including but not limited to:
A) any loss, theft, disappearance, or damage to the vehicle and its parts, accessories, or additional equipment;
B) any consequential damage, losses, or costs incurred by the Lessor, including repair costs, rescue costs, loss of rental income, storage fees, damage processing fees, legal costs, etc.;
C) any loss or damage to passengers in the vehicle, third parties, their vehicles, and property occurring during the rental period or vehicle use.
13.2. The User is particularly responsible for damage and losses resulting from:
A) failure to comply with these Terms (especially sections 9 and 10), the Rental Agreement, and applicable regulations;
B) damage to the engine or drivetrain due to improper vehicle use or User negligence;
C) lack of engine oil, use of incorrect oil or fuel, lack of transmission or differential oil, coolant shortage, and damage to the oil pan, clutch, or any damage to the vehicle's undercarriage;
D) damage caused by an unauthorized user or driver.
13.3. The User is liable for all other damages arising from non-compliance with these Terms, the Rental Agreement, and applicable laws.
14. Third-Party Liability Insurance
14.1. The Lessor's vehicles are insured according to legal regulations and insurance conditions for damages that may be caused to third parties through vehicle use, including death, bodily injury, health impairment, or damage to or destruction of property during the rental period.
14.2. This insurance may become void if the User violates any provision of these Terms, the Rental Agreement, legal regulations, or insurance conditions. In such cases, the User agrees to compensate or reimburse the Lessor for all related expenses if the Lessor is required to compensate third parties or their insurers.
15. Responsibility for Returning the Vehicle and Protective Provisions
15.1. The User undertakes to return the Vehicle undamaged and in the same condition as it was received for rental, in accordance with the other provisions of these Terms and the Rental Agreement.
15.2. If the User does not return the Vehicle in accordance with the previous point, undamaged and in the condition in which it was received, they are obliged to pay the Lessor a contractual penalty depending on the category/class of the vehicle and the type of damage, according to the Lessor’s valid price list.
15.3. In addition to the contractual penalty, the User is obliged to compensate for any damage to or related to the vehicle, in accordance with point 13 of these Terms and the Rental Agreement.
15.4. The User's liability (except for the loss and damage of additional equipment and vehicle parts) may be limited by contracting additional insurance, which must be stated in the Agreement and paid for (within the period specified in point 7.3. of these Terms) as a daily supplement/fee for the agreed additional insurance package according to the Lessor’s valid price list.
15.5. The Lessor offers the User the possibility of contracting the following additional insurance packages and services:
A) BASIC package: This package is included in the basic rental price. The User is required to provide a security deposit in the amount specified in the Lessor's price list and to pay the contractual penalty from point 15.2. of the Terms, meaning their liability is not limited to the amount of the security deposit. Additional services included in this package are one driver, 24/7 roadside assistance, and unlimited mileage.
B) EXTENDED package: By contracting and paying for this package, the User’s obligation is reduced/limited to providing a security deposit as per the Lessor’s price list and paying the contractual penalty from point 15.2. of the Terms. Additional services in this package include two drivers, 24/7 roadside assistance, unlimited mileage, and insurance for damages caused to third-party vehicles.
C) STRESS FREE package: By contracting and paying for this package, the User’s obligation is reduced/limited to providing a security deposit as per the Lessor’s price list and paying the contractual penalty from point 15.2. of the Terms. Additional services in this package include two drivers, 24/7 roadside assistance, unlimited mileage, insurance for damages to third-party vehicles, repair of the vehicle’s undercarriage, repair or replacement of one tire (excluding the rim or hubcap), and repair of one car window (excluding headlight or side mirror repairs).
15.6. The insurance packages and services listed in point 15.5. do not release the User from liability for damage repair costs arising from: refueling with the wrong type of fuel, rescuing a stuck vehicle (in sand, snow, mud, etc.), locking the vehicle keys inside the vehicle, draining the car battery, driving in water (rivers, sea, etc.) resulting in damage. The insurance packages and services listed in point 15.5. do not release the User from liability for damage to additional equipment and the vehicle’s interior, as well as in the cases mentioned in point 16 of these Terms. In such cases, in addition to the contractual penalty, the User is required to compensate the Lessor for the full cost of repairing these parts of the vehicle.
15.7. If the vehicle is not returned clean and requires detailed or deep cleaning, the User agrees to pay a cleaning fee in accordance with the Lessor’s valid price list. This obligation is determined at the time of vehicle return.
15.8. To exercise the right to limit liability to the amount of the security deposit mentioned in point 15.4. of these Terms, the User must prove that the vehicle was used properly, that they complied with these Terms, the Rental Agreement, and regulations, and must provide credible documentation (police report) proving third-party liability for the damage. This must be done no later than at the time of vehicle return/rental completion or during the calculation of rental fees, contractual penalties, charges, and damages by the Lessor. Otherwise, the limitation of liability cannot be applied.
15.9. Payment of fees/provision of a security deposit for the selected insurance package does not limit or exclude the User’s liability in other circumstances prescribed by legal regulations and insurance rules governing the loss of insurance rights.
15.10. The User’s liability for loss and damage to vehicle parts, additional equipment, keys, and documents, as well as damages caused to third parties and their property, is not limited or excluded by contracting the selected insurance package unless explicitly stated in the selected package.
15.11. The selected insurance package applies only to one insured event. If the damage arises from multiple User actions that are not temporally and spatially connected, the selected insurance package will cover only the damage from the first User action.
16. Loss of Protective Provisions/Limitation of Liability
16.1. The Renter accepts that the payment of fees for the EXTENDED and STRESS FREE insurance packages does not limit, reduce, or exclude the Renter's financial liability in the event of, including but not limited to:
A) The Renter operating the vehicle under the influence of alcohol, drugs, or narcotics;
B) The Renter operating the vehicle when it was unsafe or unsuitable for driving due to a condition that arose during the rental period, which caused or contributed to vehicle damage, and the Renter was aware or should have been aware of the unsafe or unsuitable condition of the vehicle;
C) Damage to the vehicle caused by war operations or uprisings;
D) Damage to the vehicle due to the loss/damage of additional and mandatory vehicle equipment, keys, and documents;
E) A mechanical failure, engine or drive system damage, and/or electrical or electronic failure as a result of improper use of the vehicle. This exclusion also applies to engine or transmission system damage caused directly by any mechanical failure or breakdown;
F) Damage caused due to a lack of engine oil, continued driving without oil, filling the vehicle with the wrong oil or fuel, lack of oil for the transmission or differential, lack of coolant, as well as damage to the oil pan, clutch, transmission, or any damage to the undercarriage of the vehicle;
G) The vehicle being used for racing, driver training, endurance testing, speed testing, reliability testing, rally races, competitions, or for testing and preparation for any of the aforementioned;
H) The Renter failing to brake the vehicle when leaving it, lock it with windows closed, take the keys and vehicle documentation, and keep them under personal control, or being unable to present the keys and vehicle documents;
I) The vehicle being used contrary to its intended purpose;
J) The vehicle being driven on unclassified and unpaved roads, especially if they are overgrown with bushes and impassable for vehicles;
K) The vehicle being operated by an unauthorized user/driver or any damage being caused by an unauthorized user/driver; the vehicle being operated by a driver without a valid driver's license or a driver whose license was revoked or who was under a driving ban;
L) The Renter violating cross-border or territorial restrictions, i.e., driving the vehicle outside the borders of the Republic of Croatia without prior notification to the Lessor at the time of reservation or vehicle pickup and without paying the special fee for it;
M) The vehicle being damaged due to the Renter violating traffic regulations, restrictions, or prohibitions, whether intentionally or due to gross negligence by the Renter or persons under their control and responsibility;
N) The vehicle being taken to areas for which the Lessor has issued an explicit prohibition;
O) The vehicle being overloaded beyond the manufacturer’s specifications stated in the vehicle registration document or carrying more passengers than allowed;
P) The vehicle being used for any illegal activities, customs or other offenses, as well as for the transport of flammable and explosive materials;
Q) Loading and unloading of the vehicle being carried out while the vehicle was on a roadway;
R) The Renter failing to stop the vehicle or remain at the scene after an accident and failing to obtain a police report on the incident;
S) The vehicle being stolen;
T) The vehicle being broken into, resulting in damage to tires, suspension, windows, batteries, radio, and other vehicle components;
U) The vehicle being broken into and parts of the vehicle being stolen;
V) A tire bursting or tire damage occurring due to brake use;
W) Damage occurring due to cargo being transported inside or on the vehicle;
X) Damage occurring to the vehicle after the agreed rental period ended or after the expiration of an approved extension of the rental period;
Y) Damage and destruction caused intentionally or due to gross negligence by the Renter;
Z) If insurance packages were not agreed upon and listed in the Rental Agreement before the start of the rental period or before the occurrence of damage.
16.2. In the cases listed in section 16.1. of these Terms, the Lessor retains the entire security deposit and has the right to compensation for all costs necessary to restore the vehicle to the condition in which it was received, as well as for lost profit (lucrum cessans) and lost insurance bonuses with the selected insurance company.
16.3. If the insurance company with which the vehicle is insured refuses payment for any reason, the Renter is obliged to cover the full cost of repairing the vehicle until it is restored to the condition in which the Renter originally received it.
17. Deadlines for Damage Assessment and Security Deposit Refund
17.1. The Lessor reserves the right to inspect and investigate any damage to the vehicle within three working days after the end of the rental period and to charge the User for the damage.
17.2. The final damage cost assessment will be sent to the User via email within 25 working days, starting from the first day after the vehicle is returned.
17.3. The vehicle repair cost will be charged according to the tariffs of the Lessor's contracted service provider.
17.4. The total amount of damage will be deducted from the security deposit.
17.5. Any outstanding obligations of the User to the Lessor arising from the Agreement will be deducted from the security deposit.
17.6. If the security deposit has been refunded to the User, was not paid, or if the total outstanding amount of the User’s debt to the Lessor exceeds the security deposit, the User agrees to pay the total cost via bank transfer within 7 working days from the first day after receiving the cost assessment via email.
18. User Complaints
18.1. The User may submit complaints and objections regarding vehicle rental and the execution of contractual rights and obligations to the Lessor by mail to the registered address of the business or via email.
18.2. The Lessor will respond to the received complaint within 15 days of receipt and will send the response to the User by mail or email. The Lessor’s decision regarding the complaint is final.
19. Personal Data
19.1. During the process of concluding and executing the vehicle rental agreement, the Lessor processes certain personal data of the User, as these data are necessary for the conclusion and execution of the agreement. By reserving a vehicle and entering into the Rental Agreement, the User voluntarily provides the Lessor with personal data (name, surname, address, driver's license, passport, etc.). Without personal data, rental will not be possible.
19.2. Information on the processing of personal data and the User’s rights regarding such data is published on the Lessor’s website.
19.3. By reserving a vehicle and concluding the Rental Agreement, the User acknowledges that the vehicle may be equipped with a telematics device, GPS technology, or an electronic locator through which the Lessor can locate and track the vehicle. If the User acts contrary to these Terms, the Lessor may stop the vehicle without prior notice, as permitted by applicable laws. Remote tracking may include collecting data about the vehicle, such as location and other necessary elements. The Lessor is not responsible for the operation of navigation or other systems installed in the vehicle. The use of these systems is regulated by the general terms of third parties (manufacturers, etc.).
19.4. The Lessor reserves the right to reclaim the rented vehicle at any time if it is found to be illegally parked, used in violation of the law or the Agreement, or appears to be abandoned. The User agrees to cover all actual and reasonable costs associated with reclaiming the vehicle.
20. Loss of Personal Belongings
20.1. The Lessor shall not be liable to the User or passengers in the vehicle for the loss or damage of items left in the vehicle during or after the rental period. By signing the Rental Agreement, the User expressly waives any claims against the Lessor for such losses or damages.
21. Termination of the Rental Agreement
21.1. The Lessor has the right to terminate the Rental Agreement and immediately repossess the vehicle if the User fails to comply with any provision of these Terms or the Rental Agreement, or if the vehicle is damaged. Termination of the rental under this provision does not affect other rights of the Lessor under these Terms and the Rental Agreement.
22. Jurisdiction and Governing Law
22.1. The Lessor aims to resolve all disputes amicably. These Terms comply with the laws of the Republic of Croatia, and any unresolved disputes arising from or related to these Terms and the Rental Agreement shall be subject to the exclusive jurisdiction of Croatian courts, based on the Lessor’s registered seat.
22.2. Any matters not regulated by these Terms or the Rental Agreement shall be governed by Croatian law.
22.3. In case of doubt, the Terms and Conditions written in the Croatian language shall be considered valid and complete.
23. Final Provisions
23.1. The provisions of these Terms are subject to change by the Lessor, and any amended Terms will be published on the Lessor’s website and shall take effect from that date unless otherwise specified.
23.2. The Lessor shall provide the User with a copy of the Rental Agreement and all vehicle documentation when the vehicle is rented. This documentation must be kept in the vehicle throughout the rental period and presented to the police or other authorized persons upon request.
23.3. These General Terms and Conditions shall apply from March 1, 2025